Refund Policy

Under EU Directive 2011/83/EU (Consumer Rights Directive), consumers lose their right of withdrawal for digital content once the download or streaming has begun, provided the consumer has given prior express consent and acknowledged that they thereby lose their right of withdrawal. By purchasing and accessing our services, you expressly consent to immediate performance and acknowledge the loss of your right of withdrawal.

According to § 356 (5) BGB (German Civil Code), the right of withdrawal expires for contracts for the supply of digital content not on a physical medium if the entrepreneur has begun performance after the consumer has expressly consented and acknowledged that they lose their right of withdrawal.

Under U.S. law, there is no federal mandate requiring refunds for digital goods. The Federal Trade Commission (FTC) permits sellers to establish their own refund policies for digital products, provided these policies are clearly disclosed before purchase. Additionally, the Uniform Commercial Code (UCC) and state consumer protection laws generally recognize that digital goods, once delivered or accessed, cannot be "returned" in the traditional sense, supporting no-refund policies for such products.

Similar provisions exist in other jurisdictions worldwide, including the UK (Consumer Contracts Regulations 2013), Australia (Australian Consumer Law), and Canada (various provincial consumer protection acts). These laws consistently recognize that digital products, once accessed or downloaded, are exempt from standard refund requirements due to their intangible and instantly deliverable nature.